At Amsord Global LTD, we strive to provide a seamless and satisfying shopping experience for our customers. Our Refund and Returns Policy is designed to ensure transparency and fairness in handling situations where a refund or return may be necessary.

Eligibility for Returns

We accept returns for items within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Initiating a Return

Customers can initiate a return by logging into their Amsord Global account, navigating to the ‘Order History’ section, and selecting the order containing the item they wish to return. Follow the provided prompts to complete the return process.

Refund Process

Once the returned item is received and inspected, we will send an email notification regarding the approval or rejection of the refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will guide you through the process of returning the item for a replacement or refund.

Restocking Fee

A restocking fee may apply to certain returns, and this information will be communicated during the return initiation process.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

International Returns

For international returns, please contact our customer service team for assistance and to discuss return shipping options.

Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at customer.service@amsordglobal.co.uk.

Amsord Global LTD reserves the right to amend this policy at any time without prior notice. Please review our policies regularly for updates.